Ice Trends Reviews

Your order has shipped!
We've got some good news! Some of the items from your order #16918 have now been shipped.
A quick reminder of our delivery times. If you chose to ship by USPS, your order should be delivered within 5-12 business days from today, and if by FedEx, you should receive it in 2-4 business days from now.
Shipment Details:
Line. Title
Forever baguette letter necklace - Silver / 18"
Quantity: 1

They are being shipped via Hermes UK to the following address.
I ordered this on January 4th and received it on February 4th 2022. Not for the UK but from someone named Janice from LA California. It arrived in a brown box, not the pretty pink box that says iceonher. The pendant was cheap and not like the other items I have received before. I am clearly disappointed that it was a birthday gift for a co worker and it was not what I have received before. What a waste of 150.00.

Diane Roberts

I ordered 2 chains along with a pendant and the only thing that showed up was the chains. I tried emails, texts and phone calls but they never responded once. Its been 2 months and my pendant hasn't shown up and im sick and tired of waiting. DO NOT ORDER FROM THIS SITE

I ordered a pendant in January hoping that I could gift it to someone in February. I still have not received this pendant and it is now April. I emailed them before and received a response, to which they respectfully explained the reason for the delay and was told that I would later get a tracking number. Some more time went by and I still haven't received a tracking number, let alone my order. They have not answered any of my new emails or my phone calls. I would simply appreciate it if I could get an update and, of course, actually receive what I ordered.

I purchased a 3 stone engagement ring, after one month and no replies on my emails, they finally replied back to tell me that the ring wasn't in stock, after I asked for my refund, after several messages and pone calls they wouldn't give me my refund, I had no choice but to go to my credit card company to get my refund back, horrible customer service, they wouldn't answer my emails, texts or call me back, I will never buy anything from this company again, buyers beware!

Do not order from this company! Horrible customer service! No one would answer my emails or phone calls! Bought earrings that were terrible quality!

Purchased a $1000 gold bracelet and ordered express shipping to get it before Christmas.It took 5 days to ship. They would not answer email and the bracelet looked and felt very cheap. Poor quality and poor service. Still have not had an answer from them. Very disappointed!

I returned some earrings upon receipt because of poor quality. They did not refund me until I reported them to BBB. Would not waste money on their poor quality items.

I ordered a ring and changed my mind sent it back the same day I got it with their label and never received my money back. I called left messages they never pick up or answer the phone. I emailed and no answer. I will never buy from this site again it is a scam!!!!!

Ordered a jewelry set 2 weeks ago, no update or tracking confirmation sent, filing a complaint with pay pal immediately. Do not shop with them, Go to Gold Gods. Better customer service and American.

I bought a ring mid November that finally arrived end of the month but the ring too small. Two weeks later send an email to return the item all i received after 4 days was an email to inform me that return was not approved.